Get 10% off on orders above ₹500 · Use code BIODNA10 at checkout
Everything about booking, home collection, reports and refunds. Still stuck? Message us on WhatsApp or use the contact form.
No prescription is needed for routine tests and health checkups. A few specialised tests (for example certain hormone or genetic panels) require one — the test page will say so.
Home collection is available across Bengaluru. Save an address at checkout; we confirm it is inside our Bengaluru service area. Our Koramangala centre accepts walk-ins as well.
Home collection runs 6:00 AM – 10:00 PM, seven days a week. Our Koramangala collection centre is open 7:00 AM – 9:30 PM.
Yes. Add family members under Account → Family members and choose who the tests are for at checkout. Each person gets their own reports.
A trained sample collector (phlebotomist). Once one is assigned you can see their name, and a rating when available, in your order tracking.
Yes — there is no collection charge on any order, regardless of value.
Yes. Reschedule from Account → Orders up to 2 hours before your slot, or message us on WhatsApp at +91 98861 60161. Cancellations made more than 2 hours before the slot are refunded in full.
Rarely, a sample may haemolyse or clot in transit. We will notify you, show “Recollection required” on your order, and collect again at no charge at your convenience.
All testing is performed at NABL accredited partner labs. The performing laboratory is named on every report.
Every report is reviewed and signed by a qualified pathologist (MD) before release. Critical values are phoned to you directly.
Each result shows the reference interval for your age and sex and a clear label — Normal, Low, High, Borderline or Critical. A flag is not a diagnosis; please discuss results with your doctor.
Reports stay in your account for at least 5 years. You can download a PDF any time and share it securely with a doctor.
Use code BIODNA10 — Get 10% off on orders above ₹500. We also run seasonal offers on full body checkups.
Orders cancelled more than 2 hours before the slot are refunded in full to the original payment method within 5–7 working days. See our refund policy for details.
Yes. A GST-compliant invoice is generated for every paid order and is available under Account → Billing.
Didn’t find your answer? Message us on WhatsApp, call +91 98861 60161, or send us a message through the contact form.
